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What to do when an apartment is flooded

Step-by-step guidance: stop the water, call the emergency service, prepare an incident record, document damage, identify the party at fault and prepare to recover compensation.

First steps

When flooding occurs, the priorities are to stop the water, call the emergency service and document evidence. Do not rely solely on a verbal phone report: record the service request number, time of contact and the dispatcher's full name.

Procedure

disconnect power to hazardous areas if there is a risk of a short circuit;
notify the management company, homeowners' association, housing construction cooperative or emergency service;
request a water-damage incident record;
take photographs and videos of all damage;
invite the party presumed to be at fault to the inspection;
do not discard damaged belongings before documenting them;
commission an expert inspection and damage calculation.

If the management company does not attend, send a written request, document its refusal and collect evidence yourself with witnesses present.

Inquiry

Send photographs, the water-damage incident record and a description of the situation

You can send photographs of damage, the management company's incident record, videos, correspondence with neighbors, the management company or insurer, a valuer's report or court documents.

inspection and documenting damage;
assessment of damage and reinstatement costs;
cause of flooding and the responsible party;
pre-action claims, court claims and recovery of costs;
reviewing an expert opinion or valuation.

Situation Your name Contact phone number or email * Property address or district Briefly describe the flooding * Attach photographs, an incident record, videos or documents

Up to 10 files of up to 10 MB each, up to 15 MB in total. Retain the water-damage incident record, original photographs and videos, correspondence and repair documents. Arrange submission of large files separately.

I give consent to the processing of my personal data for the purpose of considering and responding to my enquiry.

How data is processed: Personal Data Processing Policy. Attach only materials relevant to the examination; redact unnecessary data about other people.

Leave blank

Up to 10 files of up to 10 MB each, up to 15 MB in total. Arrange submission of large materials separately. Retain the incident record and original photographs; do not alter the condition before documenting it, if it is safe to leave it as it is.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.