Home/What to do/Flooding from the roof, a riser or the sewer

Flooding from the roof, a riser or the sewer

When the dispute is with the management company and how to prove a link between the damage and the building's common property.

When the building management organization is liable

If the flooding relates to the roof, a riser, common building utility systems, sewer, heating, joints between wall panels or other common property, the dispute is often with the management company, homeowners' association or housing construction cooperative.

it is important to document the source of the leak;
obtain an incident record and emergency service request records;
collect evidence of inaction or inadequate maintenance;
calculate the damage;
prepare a pre-action claim and court claim.

Inquiry

Send photographs, the water-damage incident record and a description of the situation

You can send photographs of damage, the management company's incident record, videos, correspondence with neighbors, the management company or insurer, a valuer's report or court documents.

inspection and documenting damage;
assessment of damage and reinstatement costs;
cause of flooding and the responsible party;
pre-action claims, court claims and recovery of costs;
reviewing an expert opinion or valuation.

Situation Your name Contact phone number or email * Property address or district Briefly describe the flooding * Attach photographs, an incident record, videos or documents

Up to 10 files of up to 10 MB each, up to 15 MB in total. Retain the water-damage incident record, original photographs and videos, correspondence and repair documents. Arrange submission of large files separately.

I give consent to the processing of my personal data for the purpose of considering and responding to my enquiry.

How data is processed: Personal Data Processing Policy. Attach only materials relevant to the examination; redact unnecessary data about other people.

Leave blank

Up to 10 files of up to 10 MB each, up to 15 MB in total. Arrange submission of large materials separately. Retain the incident record and original photographs; do not alter the condition before documenting it, if it is safe to leave it as it is.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.