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Water-damage incident record: what it should contain

What information to include in the record, whom to invite, what to do if the management company refuses and how to document comments.

What the incident record should contain

The water-damage incident record is a key initial document. It should preferably state the inspection date and time, address, members of the inspection commission, participants, suspected water source, rooms, damage and the owner's comments.

the incident date and the date the record was prepared;
address and rooms;
who was present;
the source or suspected cause;
a description of the damage;
photographic documentation or a reference to appendices;
signatures and comments.

Do not sign a blank incident record. If you disagree, write your comments directly in the record or in a separate appendix.

Inquiry

Send photographs, the water-damage incident record and a description of the situation

You can send photographs of damage, the management company's incident record, videos, correspondence with neighbors, the management company or insurer, a valuer's report or court documents.

inspection and documenting damage;
assessment of damage and reinstatement costs;
cause of flooding and the responsible party;
pre-action claims, court claims and recovery of costs;
reviewing an expert opinion or valuation.

Situation Your name Contact phone number or email * Property address or district Briefly describe the flooding * Attach photographs, an incident record, videos or documents

Up to 10 files of up to 10 MB each, up to 15 MB in total. Retain the water-damage incident record, original photographs and videos, correspondence and repair documents. Arrange submission of large files separately.

I give consent to the processing of my personal data for the purpose of considering and responding to my enquiry.

How data is processed: Personal Data Processing Policy. Attach only materials relevant to the examination; redact unnecessary data about other people.

Leave blank

Up to 10 files of up to 10 MB each, up to 15 MB in total. Arrange submission of large materials separately. Retain the incident record and original photographs; do not alter the condition before documenting it, if it is safe to leave it as it is.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.